Refund policy

At Baggria, we are committed to ensuring complete customer satisfaction. We accept returns and exchanges for eligible products in accordance with the terms outlined below. This policy applies to all orders shipped within the United States.

1. Return Window

Customers have a 30-day return window from the date of delivery to initiate a return. Requests made after this 30-day period are not eligible for a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must be:

  • Condition: New, unopened, in its original packaging, and never used.

3. Return Shipping Costs

We believe in transparent pricing, so we have simplified our return costs:

  • Restocking Fee: $0 (We do not charge any restocking fees).

  • Return Shipping Cost: We provide a pre-paid shipping label for all eligible returns.

4. Reasons for Return

Returns are accepted for:

  • Defective or damaged products.

  • Incorrect items shipped.

  • Customer reasons, such as change of mind, wrong size, or unwanted item.

  • Sent back with proof of purchase

5. Return Process

To initiate a return:

  1. Contact support@baggria.store within 30 days of delivery.

  2. Provide your order number, reason for return, and any supporting photos (especially for damaged items).

  3. Our team will provide a pre-paid shipping label and specific instructions.

  4. Return Address: 3037 Cagle St, National City, CA 91950, USA

6. Refund Process

Refunds are issued to the original payment method within 10 business days of receiving and inspecting the returned item. An email confirmation will be sent once your refund has been processed.

7. Damaged or Defective Items / Wrong Item Shipped

If a product is received damaged, defective, or incorrect:

  • Contact support@baggria.store within 48 hours of delivery with photos of the issue.

  • Include your order number and a description of the problem.

  • Baggria will prioritize your replacement or full refund.

8. Exchanges

Exchanges are accepted for eligible products. Contact support within 30 days of delivery to provide details of the item to be exchanged and the desired replacement. Replacement items will be shipped once the returned product is received and verified.

Business Information:

Shop Name: Baggria

Email: support@baggria.store

Live chat: website available

Phone: +1858-379-4419

Address: 3037 Cagle St, National City, CA 91950, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (PT)