Refund policy

Return & Exchange Policy

At Baggria, we are committed to ensuring complete customer satisfaction. We accept returns and exchanges for eligible products in accordance with the terms outlined below. This policy applies to all orders shipped within the United States.

1. Return Window
Customers have a 30-day return window from the date of delivery to initiate a return. Requests made after this 30-day period are not eligible for a refund or exchange.

2. Return Eligibility
To be eligible for a return, your item must be new, unopened, in its original packaging, and never used.

3. Return Shipping Costs
We believe in transparent pricing, so we've simplified our return costs:

  • Restocking Fee: $0 — we do not charge any restocking fees.
  • Return Shipping: We provide a pre-paid shipping label for all eligible returns at no cost to you.

4. Reasons for Return
We accept returns for the following reasons:

  • Defective or damaged products
  • Incorrect items shipped
  • Customer preference (e.g., change of mind, wrong size, or unwanted item)

5. Return Process
To initiate a return:

  1. Email support@baggria.store within 30 days of delivery.
  2. Include your order number, reason for return, and — if applicable — supporting photos (especially for damaged or incorrect items).
  3. Our team will send you a pre-paid shipping label along with return instructions.
  4. Ship the item to: 5828 Cumberland St, San Diego, CA 92139, USA.

Note: proof of purchase (your order number/confirmation email) is required to process any return.

6. Refund Process
Refunds are issued to your original payment method within 10 business days of us receiving and inspecting the returned item. You'll receive an email confirmation once your refund has been processed.

7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:

If you receive a damaged, defective, or incorrect item, contact support@baggria.store with your order number, photos, and a brief description of the issue. We will review your request and arrange a replacement or refund if eligible.

8. Exchanges
Exchanges are available for eligible products. Contact support@baggria.store within 30 days of delivery with details of the item you'd like to exchange and your preferred replacement. Your new item will ship once we receive and verify the returned product.

Business Information

  • Shop Name: Baggria
  • Email: support@baggria.store
  • Live Chat: Available on our website
  • Phone: +1858-379-5295
  • Address: 5828 Cumberland St, San Diego, CA 92139, USA
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)